1. The short version
You can cancel any paid service for a full refund before work starts. Once work has started, what you have paid for is not refundable, because our time on your project is booked and spent. If we cannot deliver what we promised, or we end the work ourselves, we refund what you paid for work we did not do.
This policy is part of our Client Terms. If your Quote says something different about refunds, your Quote applies.
2. Service by service
| Service | Full refund if | Not refundable once |
|---|---|---|
| Free call, kits and content | Nothing is paid | Not applicable |
| App check | You cancel before the check starts, meaning before we receive the access we asked for | The check has started |
| Plan week | You cancel before the plan week starts | The plan week has started. The plan is yours to keep |
| Build or rescue deposit | You cancel at least 5 business days before the agreed start date | Work has started, or the start date is less than 5 business days away |
| Build or rescue payments after the deposit | Not applicable | The work they pay for has been delivered |
| On call | You cancel before the next billing date. You are not charged again | A month has started. On call continues until the month ends |
| Builder Residency and programs | You cancel before the first session | The first session has happened |
| Third-party costs we paid for you | Not applicable | Once paid to the provider |
3. When we refund even after work starts
- We miss the app check date. If we do not deliver your app check report within 5 business days of having full access, for reasons on our side, we tell you the new date. If the report is more than 5 further business days late, you can choose a full refund instead of waiting.
- We end the work. If we end an engagement for a reason that is not your fault, we refund what you prepaid for work we have not done.
- We cannot fix a shortfall. If delivered work does not meet the agreed scope and we cannot fix it, we refund what you paid for the part that falls short.
4. What does not qualify for a refund
- Changing your mind after work has started.
- Delays caused by missing access, late answers or accounts that were not provided.
- Results that depend on things outside the agreed scope, such as revenue, users, rankings, funding or app store decisions.
- Problems caused by changes made by anyone other than us, or by services we do not control.
Problems with delivered work are handled first by fixing them: see the acceptance and fix period sections of our Client Terms.
5. How to ask for a refund
Email hello@blinkz.ai with the subject "Refund request," your invoice number, and the reason. We reply within 5 business days. Approved refunds go back to the original payment method within 10 business days of approval. Your bank may take longer to show it.
Please contact us before filing a card dispute or chargeback. Most problems are solved faster by email, and a dispute for work we delivered is a breach of our Client Terms.
6. Contact
Questions about refunds: email hello@blinkz.ai.